# Meetlead

> Meetlead is a Polish platform that combines customer contact, ticket handling and behavior analytics. It helps teams understand the context of a visit, take each case through to resolution and measure the outcome.

**Product features**

- CRM attribution through a stable userId without a required secret; merge and undo previews on Websites where the feature is enabled. Matching emails and merging never grant conversation access.
- Live chat and a shared conversation inbox.
- Callbacks: phone requests and scheduled calls.
- Durable tickets with a case number, status, priority, owner and SLA.
- A live view of the visitor’s current page and activity.
- Session recordings and click and scroll heatmaps.
- Customer profiles, journeys across visits, contact history, tags and automation.
- Engagement, funnel, service, CSAT, team and automation analytics.
- Widget Studio with appearance and content preview before publishing.
- Multiple isolated websites on one account, each with its own widget, domains, customer profiles and visitor data.
- An official WordPress plugin with one-time website pairing, consent support and secure disconnection.

**Commercial information**

- Meetlead is a web application for companies that sell to or serve customers through their website.
- Starter is free forever. Paid plans in the published catalog renew monthly or annually in PLN or EUR. The first paid subscription includes 14 free days after adding a payment method, once per buyer.
- Implementations are led personally by the founder of Meetlead.

## Language versions

- [Polski](https://meetlead.eu/llms.txt)
- [English](https://meetlead.eu/en/llms.txt)
- [Deutsch](https://meetlead.eu/de/llms.txt)

## Key pages

- [Pricing](https://meetlead.eu/en/pricing/): the free Starter plan, paid plans and billing terms.
- [Meetlead capabilities](https://meetlead.eu/en/features/): products, platform and apps overview.
- [Customer support](https://meetlead.eu/en/products/customer-support/): shared inbox, tickets and live page context.
- [Meet AI](https://meetlead.eu/en/products/meet-ai/): assistant, Copilot and answers based on company knowledge.
- [Bookings](https://meetlead.eu/en/products/bookings/): offers, availability, resources and booking forms.
- [Projects](https://meetlead.eu/en/products/projects/): boards, backlog and tasks with customer context.
- [Analytics](https://meetlead.eu/en/products/analytics/): outcomes, engagement and service quality.
- [Automations](https://meetlead.eu/en/products/automations/): rules triggered by events and team actions.
- [Session recordings and heatmaps](https://meetlead.eu/en/features/session-recordings/): visit playback and behavior analysis.
- [Widget and Widget Studio](https://meetlead.eu/en/platform/widget/): contact channels, appearance and widget configuration.
- [Mobile app](https://meetlead.eu/en/platform/mobile-app/): team workflows on iOS and Android.
- [Customers and team](https://meetlead.eu/en/platform/customers-and-team/): contact history, roles, departments and multiple websites.
- [API and MCP](https://meetlead.eu/en/platform/api-mcp/): widget integration and controlled access from AI tools.
- [Apps](https://meetlead.eu/en/apps/): platform integrations and extensions.
- [Industry examples](https://meetlead.eu/en/industries/): contact and booking scenarios for different businesses.
- [Contact](https://meetlead.eu/en/contact/): product, onboarding and support enquiries.
- [About Meetlead](https://meetlead.eu/en/about/): the team and idea behind the product.
- [Meetlead home page](https://meetlead.eu/en/): product features, the free Starter plan and the onboarding process.
- [Implementation documentation](https://meetlead.eu/en/documentation/): widget installation, clientId and domain configuration, and secure customer identification.
- [Privacy policy](https://meetlead.eu/en/privacy-policy/): data processing and protection rules.
- [Meetlead for WordPress](https://meetlead.eu/en/wordpress/): the official plugin, external connections, consent and data deletion.
- [Meta integration data deletion](https://meetlead.eu/en/meta-data-deletion/): instructions for disconnecting Facebook Messenger and Instagram and handling deletion requests.
- [Facebook Messenger data deletion](https://meetlead.eu/en/facebook-data-deletion/): disconnecting the integration and handling deletion requests.
- [Instagram data deletion](https://meetlead.eu/en/instagram-data-deletion/): disconnecting Instagram Direct and handling deletion requests.
- [Terms of service](https://meetlead.eu/en/terms/): rules for using the service.

## Knowledge base

- [Meetlead Blog](https://meetlead.eu/en/blog/): all guides to customer contact and website behavior.
- [Map of all public pages](https://meetlead.eu/sitemap.xml)

## Latest guides

- [AI assistant for trades businesses: pre-sort enquiries without inventing prices](https://meetlead.eu/en/blog/ai-assistant-for-trades-businesses/): An AI chatbot for tradespeople: which customer questions it can answer from your knowledge base, which go to a person and how to test its limits first.
- [AI chat for clinics: which patient questions it can answer and where to stop](https://meetlead.eu/en/blog/ai-chatbot-for-medical-clinics/): An AI chatbot for medical clinics: which patient questions it answers, which topics it stays out of, what to say about emergencies and when reception takes over.
- [Small hotel and holiday let guest questions: answer them from your house rules](https://meetlead.eu/en/blog/ai-guest-questions-house-rules/): Automate guest questions in a small hotel or holiday let: what to hand to an AI assistant, what never goes into its knowledge and when the host takes over.
- [Customer service goals for next year: examples a small team can track](https://meetlead.eu/en/blog/customer-service-goals/): Customer service goals examples built from last year's data: four goals at most, owners, quarterly checkpoints and a clear line between process goals and reviews.
- [PDF price lists and AI chatbots: prepare tables and scans for the knowledge base](https://meetlead.eu/en/blog/pdf-price-list-ai-chatbot/): Chatbot PDF tables in the knowledge base: check the text layer, rewrite rows as full sentences, handle scans or CSV and test specific price variants.
- [Reduce chat handle time without making answers worse](https://meetlead.eu/en/blog/reduce-chat-handle-time/): Reduce average handle time in chat by measuring a sample, splitting it into research, writing and notes, then shortening each part while you watch FCR.
- [Ticket resolution time: how to measure it when cases wait on the customer](https://meetlead.eu/en/blog/ticket-resolution-time/): Measure ticket resolution time honestly: define start and end, pause for customer replies, use business hours, report median and p90, and track reopens.
- [Add a chat widget to Squarespace: code injection, plans and testing](https://meetlead.eu/en/blog/add-chat-to-squarespace/): How to add chat to Squarespace: which plans include Code Injection, where to paste the code in the footer, how to exclude pages and test a chat on a phone.
- [Product filters on category pages: are shoppers using them or skipping them?](https://meetlead.eu/en/blog/product-filters-on-category-pages/): Test ecommerce product filters usability on your own data: mobile visibility, clicked labels, empty lists and whether shoppers reach a product page.
- [Formal or casual? Choose one way to address customers in chat and AI replies](https://meetlead.eu/en/blog/formal-or-casual-customer-address/): Formal vs informal tone in customer service: a decision grid by audience and channel, exceptions for complaints and one register in macros, greetings and AI drafts.
- [How many chats can one agent handle at once? Set a limit from your data](https://meetlead.eu/en/blog/how-many-chats-at-once/): How many chats can an agent handle at once? Set a concurrent chat limit from your own data, spot overload early and confirm the number in a two-week test.
- [Importing your website into an AI knowledge base: which pages to exclude first](https://meetlead.eu/en/blog/import-website-into-ai-knowledge-base/): Import your website into a chatbot knowledge base without clutter: review the sitemap, exclude cart, tag and pagination pages, check canonical and robots.txt.

## Contact

- [Book onboarding](https://meetlead.eu/en/demo/)
- [E-mail](mailto:info@meetlead.eu)

## Optional

- [Blog RSS feed](https://meetlead.eu/en/blog/feed.xml)
- [Sitemap EN](https://meetlead.eu/sitemap-en.xml)