A startup’s first meaningful action
Measure completed signup or document export. Compare the journey with recordings before deciding what to improve.
Analytics
See the numbers. Understand the people.
Connect session recordings, heatmaps and goals with support data. See where customers need help and what changes after your next improvement.
Free Starter plan. No credit card required.Explore the product in a demo tailored to your business.
- Sessions that explain behaviour
- Attention made visible
- Goals tied to your business
Capabilities
There is a story behind every result.
A chart shows a change. A recording, heatmap and conversation help explain where it might come from. Bring those perspectives together and choose the next hypothesis to test.
Goals and journey stages
Measure the moment a user gets value.
A visit is a starting point, not the whole outcome. Configure a goal such as completed signup or document export and review the path from arrival to that action.
- The event at the right moment
- Send the configured goal after the action actually completes, not just after a button click.
- Where to begin investigating
- The funnel shows movement between stages and helps choose where to investigate further.
Session recordings
See what happened between the numbers.
Replay clicks, scrolling and page changes. Filters lead to relevant visits, and a timestamped comment helps show the problem to the whole team.
- Review without waiting
- Change speed, skip inactivity and select actions from the timeline.
- Sessions that fit the question
- Narrow results by page, date, device, source or watched status.
Heatmaps
One visit tells a story. A map shows its scale.
Check which elements receive clicks and how far visitors reach. Separate devices and date ranges so different page layouts do not blur your interpretation.
- Ranked clicked elements
- Compare points and elements, not just colors on a page image.
- From a point to a retained session
- Open related recordings when available and review events before and after the click.
Service quality
Review the help customers receive as well as traffic.
Bring response and resolution times together with SLA targets, CSAT and workload. Drilldowns lead from a metric to the cases that need attention.
- Targets within business hours
- The SLA policy uses the configured work schedule and time zone.
- Ratings alongside sample size
- Review rating counts and time distributions. A few cases do not describe the entire experience.
From finding to work
Turn an observation into a concrete improvement.
Save the report, share a summary with the team and turn a specific difficulty into a task. After release, return to comparable dates, traffic sources and the chosen goal.
- Reports for follow-up work
- Export CSV or XLSX, or schedule a report for email delivery.
- Measurement with context
- Check freshness, coverage and retention. A metric changing does not prove causation by itself.
For your team
See how the product fits everyday work.
A regular service review
Review response and resolution times, SLA targets and customer ratings. Drill into the cases worth discussing with your team.
Reviewing a website change
Choose comparable periods, check the funnel and traffic sources, then review on-page behavior. The result guides further analysis rather than proving causation on its own.
Capabilities
Sessions that explain behaviour
Replay visits and follow the customer journey through your site. Move from an observation to a conversation, ticket or team task.
Attention made visible
Explore clicks and scrolling on heatmaps. See which areas attract attention and which content visitors never reach.
Goals tied to your business
Measure meaningful actions, such as a first PDF export. Connect goals with funnels, traffic sources and landing pages.
Support quality in the same picture
Review first response time, resolution, SLA, CSAT and team workload. Export CSV or XLSX and schedule recurring reports.
Sources and landing pages
Compare traffic by source and landing page. Review the next steps of the journey instead of judging a campaign only by visits.
A report you can return to
Save report settings and schedule recurring XLSX summaries. Data freshness and coverage help distinguish an absence of events from incomplete measurement.
How it works
From observation to an informed decision.
Define a meaningful moment
Choose your goal and measurement scope. Distinguish activation from sales or a simple count of visits.
Understand the obstacle
Review sessions, heatmaps and chat questions. Build a hypothesis from more than one source.
Keep the observation
Comment on a recording moment and describe your hypothesis in a task. The person implementing the change can return to the same context.
Make a change and compare
Create a task in Projects, ship the improvement and monitor the goal over a comparable period.
Availability
App availability and heatmap history depend on your plan. Session recordings have their own collection settings and separate retention rules. Install Heatmaps for your website. Goals require the events that match your process to be configured.
See pricingFAQ
Good to know
Can I explore what sits behind a report metric?
Drilldowns lead from metrics to the relevant sessions, conversations, callbacks, tickets, goals and automation runs.
What can count as a conversion?
A configured action that matters to your product, such as completing registration or exporting a document. You define its name and trigger during integration.
Does Meetlead run A/B tests itself?
Meetlead provides goals, reports and behavioural context. Experiment assignment is arranged separately. A higher metric alone does not prove that one specific change caused it.
Do recordings and heatmaps show the same data?
A recording replays one visit; a heatmap aggregates on-page behavior. A click point can lead to related recordings when they are retained and available in the selected range.
How should I interpret response times and ratings?
Check the date range, sample size and SLA policy with business hours. Read CSAT alongside its response count; a handful of ratings does not represent every customer.
Can I receive reports automatically?
Yes. Saved reports can be emailed on a schedule as XLSX. Delivery depends on current data permissions; one-off exports also support CSV.
Better together.
Connect your tools around the same visit, conversation and customer issue.
Choose your next change with more confidence.
Create an account, add the widget to your website and start talking to customers. Add more capabilities as your team grows.Tell us about your team. We will show you the product and help you choose capabilities for the way you work.
Free Starter plan. No credit card required.Explore the product in a demo tailored to your business.