Customer support
Manage customer conversations and requests with a shared history and clear ownership across your team.
- Live chat, Messenger and Instagram
- Tickets, notes, files and quick replies
- Assignment, departments, callbacks and customer help
All Meetlead featuresEvery capability.
Every capability.
The same context.
The conversation, the visit and your team’s next step. Choose the capabilities you need and bring them into one way of working.
Free Starter plan. No credit card required.Explore the product in a demo tailored to your business.
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Products
Six areas. One shared context.
From answering a question to improving your product. These are capability families within one platform; availability depends on your plan and configuration.
Meet AI
Help an operator prepare a reply, or enable clearly disclosed AI support in the widget using your knowledge sources.
- Copilot replies approved by the operator
- Knowledge from documents, websites and help articles
- Autonomous handling or Hybrid widget mode with human handoff
Automations
Respond to events and customer behaviour with conditions and an ordered sequence of actions.
- Rules, templates and an editor
- Proactive messages, tags, delays and webhooks
- Draft, publish, pause and execution history
Bookings
Let customers select an offering and an available time. Manage resources, schedules and booking acceptance.
- Offerings, variants, resources and capacity
- Hourly or all-day bookings and buffers
- Forms, acceptance and email confirmations
Displayed prices are informational; bookings do not include online payments.
Explore all capabilitiesProjects
Turn issues from conversations and recordings into tasks your team can plan and complete.
- Tasks, bugs, stories and epics
- Backlog, board and sprints
- Comments and links to tickets and recordings
Each website has one project and one active sprint.
Explore all capabilitiesAnalytics
Understand the customer journey, find areas that need attention and track support outcomes and website changes.
- Session recordings, heatmaps and customer journeys
- Goals, funnels and visit sources
- SLA, CSAT, response times, reports and exports
Platform
The tools that bring it together.
One place to contact you on your website. Shared context for your team. Conversations available on your phone, too.
Widget and Widget Studio
Adapt your contact experience to your brand and support workflow. Preview changes in Studio before publishing.
- Team or AI chat, request history and help articles
- Callbacks, bookings and browser voice calls
- Up to five tabs; appearance, content, languages, visibility and privacy
Widget capabilities depend on active Apps and website settings.
Explore all capabilitiesMobile app
Support customers away from your desk with Inbox, Callbacks and Tickets on iOS or Android.
- Copilot, notes, files and quick replies
- Push notifications with replies and an unsent-message queue
- Multiple websites, PL / EN / DE and device lock
The app is not in the stores yet. Contact us about access for your team.
Explore all capabilities Ask about app accessCustomers and team
Connect contact history with customer information and the right website while retaining control over access.
- Customer profiles and visit context
- Multiple websites and workspaces
- Roles, availability, departments and assignment
API and MCP
Connect your website to Meetlead and make selected actions available to the tools you already use.
- Widget installation and secure customer identification
- Goal tracking and CSAT feedback
- Selected MCP actions on data, tickets, tasks and help content
MCP does not send replies to customers. The documentation below covers widget integration.
Explore all capabilities Open widget documentationApps
Add capabilities when you need them.
Ten installable Apps extend your website in Meetlead. Availability and activation depend on your plan, permissions and configuration.
Automations
Rules that respond to events.
Bookings
Offerings, availability and time slots.
Phone / Callback
Contact requests and callbacks.
Facebook Messenger
Facebook conversations for your team.
Heatmaps
Clicks and scroll depth.
Instagram
Messages from Instagram.
Meet AI
Copilot and AI support in the widget.
Projects
Tasks, a board and sprints.
Voice calls
Calls in the browser.
WordPress
Connect a website with a one-time code.
For startups
Close to customers. Closer to your next good decision.
Small teams need a short path from feedback to improvement. Meetlead connects each step with the same customer context.
Talk
Collect a question or feedback through chat.
Understand
Review the visit context, recording and heatmap.
Plan
Link the issue to a task in your Project.
Improve
Make the change in your own product.
Check
Monitor the chosen goal in Analytics.
Use case · ŁatweCV
From conversations to better UX.
Questions about downloading a CV, a session recording and a task for the team. Explore a workflow that connects customer service with measuring completed PDF exports.
Explore the ŁatweCV use case
Start with what your team needs.
Create an account, add the widget to your website and start talking to customers. Add more capabilities as your team grows.Tell us about your team. We will show you the product and help you choose capabilities for the way you work.
Free Starter plan. No credit card required.Explore the product in a demo tailored to your business.
