A fix reported by a customer
Link a bug to its ticket and recording. A developer can inspect what happened while support follows the work status.
Projects
From customer signal to shipped improvement.
Turn questions and observations into work with context. Connect your board, backlog and sprints to tickets and recordings in Meetlead.
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- A board that makes work visible
- A backlog and a sprint rhythm
- Context at the source
Capabilities
Bring product work closer to customers.
A useful improvement starts with understanding the problem. With a linked ticket or recording, your team sees both what to do and why it matters now.
The original need
Keep the original problem with the task.
A customer conversation explains why a change matters. Keep the description, priority, owner and ticket link on the task so the team knows where to start.
- The type of work
- Distinguish tasks, bugs and user stories without maintaining separate lists in other tools.
- What done means
- Record the expected outcome and how to verify it in the description. Comments preserve decisions.
Board and ownership
See what is in progress and who owns it.
The board organizes work by status. Adapt columns to your process and filter the view to discuss an owner, issue type, priority or epic.
- Your workflow stages
- Keep planned, ongoing and completed work clear while defining the statuses you need.
- A view for the team meeting
- Narrow the board when a decision concerns one area rather than reviewing every issue.
Planning the work
Separate incoming ideas from the work you commit to now.
The backlog holds future work. A sprint sets a near-term scope and epics group work around larger goals. Every new idea does not need to become an immediate commitment.
- Sprint goal and dates
- Name the goal, set dates and choose the scope. Each website runs one active sprint.
- Close without losing unfinished work
- Move unfinished work to the backlog or another planned sprint.
Evidence and links
Show the moment that needs a fix.
A recording helps reproduce the difficulty and links describe how it relates to other work. A task can retain a ticket, recording and blocker or duplicate relationship.
- Return to the source
- The team opens the linked session instead of inferring every step from a description.
- Relationships visible from both sides
- Blocks, is blocked by and duplicate links explain why issues should be considered together.
Review after release
A completed task is the start of reviewing its effect.
After release, return to the original question. Review a goal in Analytics and examine new visits. The next decision rests on behavior, not merely a Done status.
- A shared definition of the outcome
- Record what should change for users and where you will check it.
- Connected tools with distinct roles
- Projects organizes delivery. Analytics, recordings and conversations help assess the change.
For your team
See how the product fits everyday work.
A small team’s sprint
Select priority work from the backlog and give the sprint a goal. The board shows progress and unfinished work is organized when the sprint ends.
A UX review informed by conversations
Group similar difficulties in an epic, describe hypotheses and assign tasks. After shipping, review a relevant goal in Analytics.
Capabilities
A board that makes work visible
Organise tasks, bugs and stories by status. Set a priority and assignee so every next step has an owner.
A backlog and a sprint rhythm
Collect ideas in the backlog, plan sprints and select work for the active sprint. Epics connect tasks around a larger goal.
Context at the source
Link tasks to tickets, recordings and other tasks. Mark dependencies, blockers and duplicates without leaving the issue behind.
Decisions you can return to
Comments and change history retain team decisions. See who changed a status, priority or the scope of a task.
A view that answers your question
Filter work by assignee, type, priority or epic. Move from the whole board to the scope you need to discuss with the team.
A workflow that fits your team
Configure statuses and board columns. Keep planned, ongoing and completed work clear while adding the stages your team needs.
How it works
Close the customer feedback loop.
Capture the signal
A customer asks how to download a PDF. The conversation and recording help describe the real obstacle.
Give the improvement direction
Create a task, link its context and set a priority. Plan it in the backlog or a sprint.
Move the work through the board
Assign an owner, update status as work progresses and record decisions in comments. Links show whether another issue blocks completion.
Check the result
Ship the change and monitor the relevant goal in Analytics. Use the evidence to choose your next step.
Availability
Projects is an installable App with access determined by your plan or workspace permissions. Each site has one project and can run one active sprint.
See pricingFAQ
Good to know
Which kinds of work can I track?
Tasks, bugs and stories. Each has a status, priority, assignee and history, and can belong to an epic and a sprint.
Can I link a session recording to a task?
Yes. Tasks can link to tickets, recordings and other tasks, keeping the original problem alongside the work.
Can one website have multiple projects?
The current model is one project per site. Its backlog, epics and sprints organise multiple initiatives within the same product.
Can I work without sprints?
Yes. The backlog holds planned work, organized by status, priority and owner. Start a sprint when you want a shared scope and goal for a period.
What happens to unfinished sprint work?
When completing a sprint, move unfinished issues to the backlog or a planned sprint. Each website can have one active sprint at a time.
How do I distinguish a blocker from a duplicate?
Issue links distinguish blocks, is blocked by, related and duplicate relationships. They appear on both issues so the context remains clear from either card.
Better together.
Connect your tools around the same visit, conversation and customer issue.
Keep the next good improvement in sight.
Create an account, add the widget to your website and start talking to customers. Add more capabilities as your team grows.Tell us about your team. We will show you the product and help you choose capabilities for the way you work.
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