A welcome that feels like you
Your logo, team avatars, a personal greeting, a teaser and a way back to the last conversation. Choose a question-led home screen or a channel menu.
Widget and Widget Studio
Every great experience starts with a conversation.
Chat, help, calls and bookings. One familiar place on your website, made to feel like your brand.
Free Starter plan. No credit card required.Explore the product in a demo tailored to your business.
- Chat, calls and bookings
- Your brand, your style
- Polski / English / Deutsch
Your customer chooses the next step. You keep the context.
An easier conversation
Be there before a question becomes a problem.
Welcome visitors with a question or a choice of channels. Show your team, availability and the way to help without sending them to another page.
AI and people, with the same history
Live chat, clearly identified AI and a handoff to a teammate. Customers know who is responding; your team receives the conversation in context.
Conversations worth keeping
Thread history, reference numbers, statuses, unread messages and follow-up replies in open conversations.
Share more than text
Multiple attachments, upload progress, retries and image previews. Supported browsers let visitors dictate editable text; attachments are available in team conversations.
The first message
Make the first step fit the customer’s question.
Choose a question-led screen or a menu of available channels. Match the conversation entry to your website and pass known user details through the integration rather than asking customers to repeat the context.
A question or a channel choice
The composer-led screen lets visitors ask immediately. The menu shows available contact options, help and bookings according to configuration and active Apps.
Suggest a starting point
Set suggestions in an empty chat and teaser text above the launcher. Choose a delay and one-time display so the invitation fits the visit.
Recognize a returning customer
Connect sign-in to signed identification. The greeting can use a first name, history links to previous conversations and offline or callback forms can use known details.
More ways to help
From a question to a conversation. From a conversation to a booking.
Offer the contact options your customers actually need. Bookings, Phone and Help appear according to your configuration.
A call in the browser
Visitors talk through their microphone without installing an app. They see the teammate who answered, call duration and mute control, then can leave a rating.
The call stays in context
A call card remains in the conversation. An optional recording and an available transcript make it easier to revisit the details.
A callback at the right time
Name, number, topic and an available time. Customers receive confirmation, can add the slot to their calendar and reschedule from their history. You can also display a regular phone number.
An offer with the whole picture
Description, photos, location, duration, price and practical details. Visitors understand the service or resource before choosing a slot.
A time and a confirmation
A time slot or full day, participants, contact details and a summary. Automatic confirmation or approval pending, with payment arrangements handled separately.
Help within reach
Search, categories and articles inside the widget. Article feedback and a route to chat about the exact article.
A next step after hours
Team availability and an offline message form. A confirmation closes the loop; CSAT with an optional comment helps you understand conversation quality.
Let’s talk
Browser call, callback or phone number — options matched to availability.
An answer within reach
Articles and search help visitors take the next step without leaving the page.
Leave a message
When the team is away, customers still have a clear way to get in touch.
From AI to a person
The team takes over with the history, and customers see who is responding.
Help and quality
Offer an answer. Keep a person within reach.
An article handles a recurring question, a conversation clarifies a specific case and a closing rating captures how the customer experienced your help. All three belong in the same widget.
An article without a new destination
Customers search for a topic, open an article and rate its usefulness. When they need more, they move to a conversation with the article context.
A history of separate requests
Keep separate threads with a status and reference number. Returning customers can identify open requests and new replies without restating the question.
Feedback after resolution
Enable a 1–5 CSAT rating and make the comment hidden, optional or required. The result belongs to the completed conversation and complements service reporting.
Widget Studio
Looks like your brand. Works by your rules.
Shape the customer experience in one place. Preview your changes, save a draft and publish when everything is ready.
Brand and appearance
Light and dark logos, accent, avatars, AI persona, corners, motion, position and launcher style. Light, dark or system appearance.
Content and languages
Edit greetings, menus, prompts and completion screens in Polish, English and German. Set a fixed language or automatic detection from the page and browser.
Visibility and privacy
Choose devices and page paths, your policy text and required consents. Configure consent-based recording, field masking and excluded elements.
Preview before publishing
25 preview scenarios, desktop and phone, online and offline. Review the changes, return to your draft or publish the finished configuration.
Every step has its screen.
Home and conversations
- Question home
- Channel menu
- Chat
- Conversation list
- Thread detail
Phone
- Contact options
- Active call
- Call summary
- Callback form
- Callback confirmation
Bookings
- Offer catalog
- Offer detail
- Date selection
- Details and summary
- Confirmation
Help and feedback
- Help library
- Article
- CSAT rating
- Thank-you screen
- Offline message
- Message confirmation
One installation. Your customer experience.
Connect your website
Add the embed code or connect the official WordPress plugin.
Choose the capabilities
Enable the Apps you need, set team availability and add help content.
Make it yours and publish
Check languages, devices and scenarios in Widget Studio.
Do visitors need an app?
No. It runs in the browser on your website. On a phone it opens full-screen; the Meetlead mobile app is a separate tool for your team.
Are all tabs always visible?
No. Visibility depends on configuration, catalog availability and active Apps. Start with chat and help, then add calls or bookings.
How does AI work?
Meet AI requires an active App, prepared knowledge and configuration. AI is clearly labelled in the widget and a handoff preserves history. Choosing an appearance does not activate AI.
Do bookings include online payment?
No. The widget presents the price, accepts the booking and confirms the time. You arrange the payment method separately.
How can I match the widget language to my customers?
Enable the languages you need: Polish, English and German. Choose a fixed language or automatic detection and edit greetings, channels and confirmation text in Widget Studio.
Do widget edits go live immediately?
No. Widget Studio lets you work on a draft and preview the real widget. Publish the finished set of changes when it is ready.
Meetlead
See how it fits your business.
Create an account, add the widget to your website and start talking to customers. Add more capabilities as your team grows.Tell us about your team. We will show you the product and help you choose capabilities for the way you work.
Free Starter plan. No credit card required.Explore the product in a demo tailored to your business.