Choose where help appears
Set the relevant page paths and devices in Widget Studio. Prepare a welcome message and short help content for common questions on that screen.
For startups
A small team. Close to every customer.
Talk to users, see where they get stuck and turn insights into improvements. One workflow from the first question to a better product.
Free Starter plan. No credit card required.Explore the product in a demo tailored to your business.
- Contact and context
- Insights and tasks
- Measure the next step
In the beginning, conversations teach you the most.
Your first working workflow
Start at one moment where users need help.
You do not need to rebuild your whole service operation at once. Choose a key product screen, add a contact route and define the next successful action. Expand your Apps from there.
Decide who responds
Even a two-person team benefits from a shift and handover plan. Outside working hours, provide an offline form with a clear submission confirmation.
Define completion
Configure a goal such as completed signup or a first export. Trigger it after the operation succeeds and review it alongside questions about that step.
Stay close to your users
Do not guess what they need. Hear it.
Chat and help become part of your website. Instead of copying issues between tools, see the question, the customer and their journey in one place.
One point of contact
The widget connects conversations, help articles and history. Customers do not need to know which teammate will handle their question.
Meet AI support
Prepare knowledge for AI and Copilot. Hand questions needing an individual decision to your team.
Work on the move
The mobile inbox, push notifications and callbacks help you stay connected away from your desk.
From a question to an improvement
A customer problem becomes product work.
A recording and a heatmap help explain the difficulty. Linked tickets and tasks keep the source of the problem, while a sprint gives the change a place in the plan.
Start with evidence
Review the visit and conversation signals before choosing a solution.
Then a specific change
Create a task or bug, set a priority, assign a person and keep the link to the ticket or recording.
Then measure
Observe the activation goal and funnel after the change. Separate user behavior from team assumptions.
The weekly review
Turn recurring questions into concrete decisions.
In a small team, the people building the product also help customers. A regular review of conversations, behavior and tasks turns that proximity into useful input for the next release.
Group the questions
Tag conversations by topics such as setup, export and billing. Pick a recurring issue and review retained visits rather than treating each question in isolation.
Give the change a scope
Record the problem and completion criteria in Projects. Assign an owner, choose a priority and link the original ticket or recording.
See what still needs attention
After release, review goal completions and new questions. Account for changes in traffic sources or the offer before judging the outcome.
Use case · ŁatweCV
ŁatweCV: from conversations to better UX.
How do you connect “Where do I download my PDF?” with behavioral insight, a UX task and a first-export goal? Explore a use case for a CV builder.
Conversation → observation → task
Connect questions about CV exports with visit context, a team task and a completion goal. See how to apply this workflow to your own product.
Start with one useful workflow. Grow it with your product.
Connect
Add the widget and prepare answers to the first questions.
Understand
Enable the analytics you need with appropriate privacy settings.
Act
Link the signal to a task and observe the outcome in a goal.
Do I need to set everything up at once?
No. Start with contact and one important goal. Install Apps such as Projects, Meet AI or Automations when you need them and they are available in your offer.
Do six products mean six subscriptions?
No. Product families organize the capabilities of one platform. App access and limits follow your plan and workspace offer.
Does Meetlead guarantee higher conversion?
No. It gives you tools to understand a problem, implement a change and measure it. The result depends on the product, users and the change itself.
Where should we start without a dedicated support team?
Choose one contact channel, a shift and a simple handover rule. Prepare help for common questions and use behavior analysis for a specific product goal.
Do we need AI from day one?
No. Start with conversations and help articles. Introduce Meet AI and Copilot with prepared knowledge and a clear route to a person.
Meetlead
Build a better next step.
Create an account, add the widget to your website and start talking to customers. Add more capabilities as your team grows.Tell us about your team. We will show you the product and help you choose capabilities for the way you work.
Free Starter plan. No credit card required.Explore the product in a demo tailored to your business.