A startup serving its first customers
A founder answers a plan question, sees the customer’s pricing page and records a recurring difficulty as a task. One conversation informs both customer support and product work.
Customer support
Great answers start with context.
The conversation and the customer’s live page in one window. See where they need help and reply with visit history and previous tickets at hand.
Free Starter plan. No credit card required.Explore the product in a demo tailored to your business.
- One shared inbox
- Every issue has a thread
- The right kind of help
Capabilities
Less searching. More helping.
Customers see one company. Your team should see the whole issue: where the message came from, what happened before and who owns the next step.
Shared inbox
Every question has a place to go.
Bring website conversations and connected social channels into one view. Each conversation has a status and owner, and the team can see what needs attention.
- Team and personal views
- Switch scope, filter unread conversations and pin the ones you need to revisit.
- Channels with clear requirements
- Messenger and Instagram require separate connections. Instagram is available to eligible workspaces.
Live page preview
Help with what the customer sees right now.
A question like “where should I click?” is easier to answer when the customer’s page sits beside the messages. Combine live preview with the session’s visited URLs.
- Current context
- Check the offer, form or signup step behind the question.
- Visibility follows configuration
- An active session, consent and masking determine the preview. You do not take control of the device.
Team ownership
Hand over the issue with its history.
Customers should not have to repeat a conversation every time the owner changes. Departments, assignment and notes clarify who is handling the issue and what remains to resolve it.
- Assignment that fits the team
- Distribute conversations in rotation or by workload, considering department and availability.
- A lasting ticket
- A reference, priority and event history preserve decisions. Internal notes stay with the team.
Help on the website
The answer can be closer than a chat button.
Put clear instructions where questions arise. The widget lets customers search an article and contact your team if the explanation is not enough.
- Content in the customer’s language
- Articles support categories, drafts and published PL, EN and DE versions.
- A next step when questions remain
- Connect help to chat, callbacks or voice according to the Apps you enable.
Working with product teams
Good support informs the next improvement.
When an issue needs a product change, the chat reply is only the beginning. Link a Projects task to the ticket, keep the reason and agree on the next step.
- The source beside the task
- Designers and developers return to the ticket without copying the conversation into another tool.
- A specific scope
- Description, owner, priority and comments organize the work toward a solution.
For your team
See how the product fits everyday work.
A team sharing ownership
One teammate gathers information and a specialist takes over the ticket. Ownership, an internal note and past decisions reduce repeated questions to the customer.
A business taking bookings
A customer asks about an offer before choosing a time. The team explains requirements in chat and the customer moves to bookings in the same widget.
Capabilities
One shared inbox
Reply to website chat, Facebook Messenger and Instagram Direct. Filter conversations, pin important issues and hand them to the right person.
Every issue has a thread
Tickets keep a reference number, priority, owner and timeline. Internal notes help your team collaborate without bringing customers into internal discussions.
The right kind of help
Send files and quick replies, or share help articles. Enable browser voice calls or let customers request a callback.
Clear ownership
Departments and automatic routing distribute conversations in turn or by workload. History, tags and statuses make it easy to pick up where a colleague left off.
The live page beside the conversation
A live preview and visited URLs help locate the step where a customer needs help. Visibility depends on an active session and your website’s collection settings.
Help without starting a conversation
Publish widget articles with categories and language versions. Customers can search for instructions and start a conversation when they need more help.
How it works
From the first question to a resolution.
See the need
A customer starts a conversation in the widget or a connected channel. Their message arrives in the shared inbox.
Reply with context
Check the history, visited page and previous agreements. Help directly or bring in the right teammate.
Decide who owns the issue
Assign the conversation or ticket, add an internal note and set priority. The next person sees the history instead of a separate summary in another messenger.
Follow through
Set a priority, add a note and resolve the ticket. Review support quality in your reports.
Availability
Chat and the inbox are part of the platform. Additional channels, voice and advanced capabilities depend on your plan and active Apps. Instagram Direct requires individual access for your workspace.
See pricingFAQ
Good to know
Which channels does the inbox support?
Website chat and connected Facebook Messenger and Instagram Direct accounts. Meta channels require the corresponding App, configuration and permissions.
How is a callback different from a voice call?
A callback collects a contact request and a preferred time. A voice call connects the customer and operator over the internet in their browsers. They are separate contact options.
Can customers return to an earlier issue?
Yes. The widget shows their issues, messages and statuses. The team retains the ticket context, assignment and event timeline.
Can I see the customer’s page live?
Yes, for an active visit with live preview available. The inbox shows the page beside messages and the visited URLs. Visibility follows website collection, masking and consent settings; this is not remote control of the customer’s computer.
What happens outside business hours?
Configure team hours and the offline view. Customers can leave a message and, when configured, request a callback. The offline experience should reflect your team’s actual availability.
Is all history retained forever?
No. Messages, recordings and other modules have their own retention rules. Review your plan and retention settings before treating the system as a permanent archive.
Better together.
Connect your tools around the same visit, conversation and customer issue.
Start with a better conversation.
Create an account, add the widget to your website and start talking to customers. Add more capabilities as your team grows.Tell us about your team. We will show you the product and help you choose capabilities for the way you work.
Free Starter plan. No credit card required.Explore the product in a demo tailored to your business.