Instagram data deletion

1. Uninstalling the integration

A Website administrator signs in to Meetlead, selects the correct Website, opens Settings → Applications → Instagram, chooses Uninstall, reviews the deleted and retained data, enters the current administrator password and confirms. Runtime stops before cleanup begins. Meetlead then sends no replies, imports no history and acknowledges later webhooks without storing messages or provider payloads.

2. Revoking access in Instagram

Access may also be revoked in Instagram app and website settings for the account that authorized Meetlead; Meta may also send a deauthorization event. Revocation blocks future API calls but does not replace deletion of data previously stored in Meetlead. Also uninstall the integration or submit a request to remove its operational configuration and token.

3. Request from an Instagram user

A person who contacted an Instagram account through Direct and whose conversation was handled in Meetlead may request access, correction or deletion. Contact the Instagram account owner first.

Alternatively email info@meetlead.eu with the subject “Instagram data deletion”. Include the account name, approximate conversation date and only enough information to locate the contact. Do not send a password, token or identity-document copy unless we provide a secure verification method.

4. Scope of deletion

Integration uninstall deletes the encrypted token, OAuth state, connection and webhook configuration, raw events, import jobs and staging data, deleted-message tombstones, pending outbox and stored profile-image URLs.

Conversation and message history may remain according to plan retention, together with the contact name, IGSID and account identifier needed for readable history, lifecycle audit and usage aggregates. They are read-only and cannot be used to start a new contact.

A verified personal request deletes or anonymizes identifying information and linked history as required by law and the relevant controller. Legally required records and pseudonymized security or audit entries that are not used for re-identification may remain.

5. Deadline and confirmation

We confirm a complete request and, if necessary, ask for the minimum additional information required to verify identity or the relevant Instagram account. We respond without undue delay, normally within one month. If the law permits an extension, we explain the reason.

6. Contact

Questions about Instagram data and request status can be sent to GESEL.IO sp. z o.o. at info@meetlead.eu. See the Meetlead Privacy Policy and Terms of Service for more information.