These instructions cover both supported Meta communication channels.
info@meetlead.eu1. Website or account administrator
A Website administrator can remove a connection without contacting support: sign in to Meetlead, select the correct Website, open Settings → Applications, select Facebook Messenger or Instagram, review the exact deleted and retained data, enter the current administrator password and confirm. Meetlead first stops the integration runtime and then performs idempotent cleanup. Once uninstall begins, the integration stores no new messages, webhooks or provider diagnostic data.
2. Person who took part in a conversation
If you contacted a Facebook Page through Messenger or an Instagram account through Direct and the conversation was handled in Meetlead, contact that Page or account owner first. They control the communication history and can identify the conversation.
You may also email info@meetlead.eu with the subject “Meta data deletion”. State the channel, Facebook Page or Instagram account name, approximate conversation date and the minimum information needed to locate it. Never send a password, token or identity-document scan.
3. Data deleted and retained
Uninstall deletes encrypted access tokens, OAuth state, connection and webhook configuration, raw events, import data and jobs, synchronization cursors, pending outgoing messages and stored profile-image URLs. Instagram also removes technical message tombstones.
Until the applicable retention period ends, read-only conversation and message history, contact name, minimum participant and source identifiers, lifecycle audit and usage aggregates may remain. After a verified data-subject request, identifying data and linked history are deleted or anonymized as required by law and the controller’s instructions. Legally required records and pseudonymized security entries may remain.
4. Revoking access in Meta
Meetlead authorization can additionally be removed in Facebook, Instagram or Meta business-integration settings. This blocks further API access but may not erase history previously stored in Meetlead. Use Application uninstall or the request process above to clean up Meetlead data.
Channel-specific instructions are available on the Facebook Messenger and Instagram data-deletion pages.
5. Deadline and confirmation
We confirm a complete request and, when necessary, ask only for the minimum information needed for secure verification. We respond without undue delay, normally within one month. If applicable law allows an extension, we explain the reason and the revised deadline.
6. Contact
Questions and Meta-integration data requests can be sent to GESEL.IO sp. z o.o. at info@meetlead.eu. The Privacy Policy describes processing in full and the Terms of Service govern integration use.