Blog author
Szymon Gesele
Founder of Meetlead. He personally leads implementations and helps teams connect customer conversations, website behavior analysis and product development. On the blog, he shares practical workflows and ways to use Meetlead in everyday work.
- Customer service
- Behavior analysis
- Product development
How to analyze user behavior on your website—a guide
The complete process: from the first signal in the data, through a heatmap and a session recording, to a question posed to the customer. Without treating a click as proof of intent.
Website live chat: how to choose and implement it well
Feature scope, support hours, customer context, and the mistakes that undermine even a good widget.
A step-by-step website conversion audit: a practical process
The goal, the drop-off, heatmaps, recordings and customer questions brought together in a single hypothesis backlog.